Refunds & Cancellation Policy

At AZZA FASHIONS, we aim to provide a smooth and transparent shopping experience. Please review our refund and cancellation terms before placing an order.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped or handed over to the courier, it cannot be cancelled and will be subject to our Return & Exchange Policy.

AZZA FASHIONS reserves the right to cancel an order in certain circumstances, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment verification issues
  • Suspected fraudulent activity
  • Incomplete or incorrect customer information
  • Circumstances beyond our reasonable control

If a prepaid order is cancelled by us, any eligible amount paid will be refunded through the appropriate payment method.

Refund Eligibility

Refunds may be considered in situations where:

  • You receive an incorrect product
  • The product arrives damaged or defective
  • An ordered item becomes unavailable after payment
  • An order is cancelled before dispatch and qualifies for a refund

Eligibility may be subject to verification, including photographs or videos of the received product where applicable.

Non-Refundable Items

A refund may not be provided where:

  • The product has been worn, washed, altered, or used
  • Tags, packaging, or original accessories have been removed or damaged
  • The product is returned due to a simple change of mind, unless otherwise approved
  • Damage occurs after delivery due to misuse or improper handling
  • The item was purchased under a condition clearly marked as non-refundable or final sale

For products with hygiene considerations, additional return restrictions may apply.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact AZZA FASHIONS promptly after receiving your order.

Please provide your order details along with clear photos or videos showing the issue. Our team will review the request and provide an appropriate solution based on the circumstances.

Refund Processing

Once a refund request has been approved, it will be processed using an available and appropriate payment method.

Processing times may vary depending on the payment provider, bank, or financial institution. Any original shipping charges may be non-refundable unless the issue resulted from an error on our part.

Sale & Promotional Items

Products purchased during sales, special promotions, clearance events, or with discount offers may have different refund or cancellation conditions.

Where special conditions apply, they will be communicated on the relevant product, offer, or promotional page.

Changes to This Policy

AZZA FASHIONS reserves the right to update or modify this Refunds & Cancellation Policy when necessary. Any updated version will be published on our website.

Contact Us

For cancellation or refund requests, please contact AZZA FASHIONS through the contact details provided on our website and include your order information so our team can assist you efficiently.