Shipping Policy
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Customer Service 091 234-ELLA
At AZZA FASHIONS, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains how orders are processed, dispatched, and delivered.
Once your order has been successfully placed, our team will begin processing it for shipment.
Order processing may include:
Processing times may vary depending on product availability, order volume, weekends, public holidays, or special promotional periods.
We work with reliable courier and delivery partners to deliver orders to the shipping address provided during checkout.
Estimated delivery times may vary depending on:
Any delivery timeframe provided by AZZA FASHIONS is an estimate and may be affected by circumstances outside our direct control.
Shipping charges, where applicable, will be communicated during checkout or before the order is confirmed.
Charges may vary depending on the delivery location, order size, weight, shipping method, or promotional offers available at the time of purchase.
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Please allow some time for the courier's tracking system to update after shipment.
Customers are responsible for providing complete and accurate shipping information, including:
AZZA FASHIONS will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Courier partners may contact you or attempt delivery according to their standard procedures.
If delivery is unsuccessful because the customer is unavailable, cannot be contacted, refuses the parcel, or provides incorrect information, the order may be returned to us.
Additional shipping charges may apply if the customer requests the order to be shipped again.
While we make every reasonable effort to ensure timely delivery, occasional delays may occur due to courier operations or circumstances beyond our control.
If your order is significantly delayed or appears to be lost in transit, please contact us with your order details so our team can coordinate with the courier and assist you.
If your parcel arrives visibly damaged, please document the condition of the package and product with clear photos or videos and contact AZZA FASHIONS promptly.
Claims regarding damaged, defective, or incorrect products will be handled according to our Return & Exchange Policy.
If you need to change your delivery address or other shipping information, please contact us as soon as possible.
Changes may only be possible before the order has been processed or dispatched. Once an order has been handed over to the courier, we may not be able to modify the delivery information.
For questions regarding shipping, delivery, or order tracking, please contact AZZA FASHIONS through the contact details provided on our website and include your order number for faster assistance.
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