Return & Exchange Policy

At AZZA FASHIONS, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or unsuitable item, you may request a return or exchange subject to the conditions outlined below.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • The item must be unused, unworn, unwashed, and unaltered.
  • All original tags, labels, and packaging must remain intact.
  • The item must be returned in its original condition.
  • Proof of purchase or order details must be provided.
  • The return or exchange request must be made within the applicable return period communicated on our website or with your order.

Items that do not meet these conditions may not be accepted.

Size Exchange

If you have ordered an incorrect size, you may request an exchange, subject to availability.

The replacement item will be dispatched once the original product has been received and inspected. Any additional shipping charges associated with a size exchange may be the customer's responsibility.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact AZZA FASHIONS as soon as possible after delivery.

To help us verify the issue, we may request:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short video showing the issue, where necessary

Once verified, we will arrange an appropriate solution, such as an exchange, replacement, or eligible refund.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges may not be accepted for:

  • Items that have been worn, washed, used, or altered
  • Items with removed or damaged tags
  • Customized, made-to-order, or personalized products
  • Items damaged due to improper use or handling
  • Products with hygiene-related restrictions where applicable
  • Items specifically marked as final sale or non-returnable

Sale & Promotional Items

Items purchased during sales, clearance promotions, or special offers may be subject to different return or exchange conditions.

Any special restrictions will be communicated with the relevant product or promotion where applicable.

Return Shipping

Unless the return is due to an error by AZZA FASHIONS, such as receiving an incorrect, damaged, or defective item, return shipping costs may be the responsibility of the customer.

We recommend securely packaging returned products to prevent damage during transit.

Product Inspection

All returned products are inspected after they are received.

If the item meets our return or exchange requirements, we will proceed with the approved exchange, replacement, or refund. Items that fail inspection may be returned to the customer and may not qualify for an exchange or refund.

Product Availability

Exchanges are subject to product and size availability. If the requested replacement is unavailable, we may offer an alternative product, store credit, or another appropriate solution.

Contact Us

To request a return or exchange, please contact AZZA FASHIONS through the contact details provided on our website. Please include your order number and relevant details so our team can assist you efficiently.